What is your exchange / return policy?
Thank you for shopping the Opry Entertainment online store. The safety of our employees and guests is always our top priority. In an effort to maintain health and safety amid current COVID-19 concerns, we are practicing social distancing in our order fulfillment center. During this time, please allow extra time for your return to be processed. We sincerely thank you for your patience.
Did we make a mistake? While it's not common, if we sent you the wrong item, size or color we'll be happy to get you the correct item right away. We cannot exchange or accept returned items that show signs of wear, wash, damage, smoke exposure, pet hair, etc. The same thing applies if your merchandise arrives to us damaged for one reason or another during transit to us. Please make sure to contact us right away for returns and exchanges. We need to start the process within 30 days of the date you receive the item. Did you just change your mind? If you've changed your mind and no longer want the item(s) you've purchased, contact us and we'll work with you to exchange or refund your item(s), less your original shipping charges. You just pay for shipping the item(s) back to us..